13.1 Introduction

The Company Key Performance Indicators have been divided into two groups:

• Stakeholder Imperatives: These KPI's focus on meeting shareholder expectations over the planning cycle
• Corporate Scorecard: These KPI's focus on the management of the company applying the balanced scorecard methodology

13.2 Stakeholder Imperatives

13.2.1 Social Imperative KPI's

13.2.2 Financial Imperative KPI's
Profitability

Solvency

Productivity Ratios

Efficiency Ratios

13.2.3 Economic Imperative KPI's

13.3 Company Scorecard

13.3.1 Customer Perspective

13.3.2 Financial Perspective

13.3.3 Internal Perspective

13.3.4 Learning and growth